Frequently Asked Questions:

Who are we?

Myworkspace.store is part of a larger group of office supplies brands supplying hundreds of customers across the UK and Northern Ireland with a large portfolio of office supplies and services. If you would like to find out more about Myworkspace.store please see our ‘About Us’ page here.

How to Order?

All orders are placed online, however if you are looking to place an order for a large quantity of goods, we can build a quotation for you and look at discounted rates. Just email support@myworkspace.store or give us a call 0808 1750 100.

Do I need to register as a customer?

No. If you don’t wish to register, you can choose to check out as a guest.

What payment methods do you accept?

Most major credit cards (Visa Credit, Visa Debit, Mastercard, and Maestro) are accepted, but American Express & Diners Club cards are not. You can also contact our sales team and arrange to pay by BACS.

Are my online payments secure?

Yes. We use Sagepay and 3D Secure is also enabled.

How do I pay and confirm my order?

You will be prompted to enter your card details once you have made your product selection and clicked on ‘Checkout’.

Do you offer bulk discount?

If you are looking to place a large order of furniture and would like a discount, please email support@myworkspace.store with your enquiry. We will need to know quantity, product codes, delivery address and any other information that may be important to your enquiry.

How do I request a VAT invoice?

Please send your request in writing along with your order reference to accounts@myworkspace.store

What is ‘My Account’?

If you have chosen to create an account with us ‘My Account’ is where you go to check your Order History, Delivery Updates, Contact Details, Profile Settings ect.

I have forgotten my password, what do I do?

You can request a new password when you go to sign in (click on ‘forgot password’) or email support@myworkspace.store

What areas do you cover in terms of delivery?

We offer delivery to most UK Mainland addresses. We can deliver to Northern Ireland, Highlands and Islands but additional charges may apply. Please email support@myworkspace.store with your delivery postcode and we can quote accordingly.

How is furniture delivered?

All furniture (including chairs) will be delivered flat packed in a boxed unless specified otherwise. If you have chosen to pay for the Pre Build service, or delivery and installation, the goods will be assembled for you prior to delivery or on site.

How long will my order take to be delivered?

Standard delivery will be made within 3 – 5 working days subject to stock availability. If you have chosen another delivery method the lead time may be longer.

Do you offer an installation service?

Yes we can offer a delivery and installation service to most UK Mainland addresses. Please see our Installation Page here for more details.

How much does delivery cost?

Standard delivery to mainland UK is free of charge. Delivery charges to Northern Ireland, Highlands, and Islands will be POA. Please email support@myworkspace.store for more details.

Can you deliver to any floor in my building?

Standard delivery is drop off only to ground floor. If you require the goods to be taken up to another floor by lift or stairs, you will need to pay for delivery and installation. Please contact us for a specific quotation www.myworkspace.store.

What if I’m not home when the delivery is made?

If the driver misses you, they will leave a ‘Sorry we missed you card’ with instructions on how to proceed. On most occasions the courier will attempt delivery 3 times before sending the goods back to the warehouse as undelivered.

Can I change my delivery address once I have placed an order?

If you would like to change your delivery address, please email support@myworkspace.store and we will endeavour to make the change (please note in some instances this may not be possible as the goods may already be out for delivery).

What’s your cancellation policy?

Please refer to our terms and conditions regarding cancellations (/terms-conditions)

I am not happy with my order; how do I arrange a return?

If you’re unsatisfied with your order please email support@myworkspace.store and we will do our best to deal with your query.

Parts have gone missing or arrived damaged, what should I do?

Please email support@myworkspace.store and include your order details, what items/parts are missing and any pictures of damages.

What if I have a problem with my order?

Please email support@myworkspace.store with your order details and state what the problem is.

How long does it take for a return to be collected?

Collections will generally take place within 5 working days of the return being agreed in writing.

I ordered the wrong item. Can I return it?

Please email support@myworkspace.store with your order number and the product code of the wrong item. Please note if you’re looking to return the incorrect item there may be a re-stocking fee.

Do you offer bespoke sizes?

Yes. If you can’t find the size, you are looking for on our website please email support@myworkspace.store and we can send you a quote. Please note bespoke sizes and colours are on a longer lead time and are non-returnable.

Do you offer any other products that are not shown on the website?

Yes. The goods on our website only represent a small percentage of the furniture that we have to offer. We work closely with many different manufacturers and have a large supply chain. If you are looking for something specific, please email support@myworkspace.store and we will do our best to help you.

Can you offer space planning?

Yes. Please refer to our space planning page here.

Do you have a showroom?

Yes. If you would like to visit one of our showrooms, please email support@myworkspace.store and we will book an appointment for you.

Do you price-match?

If you find the same products at a lower price elsewhere, please email us the details at support@myworkspace.store so that we can investigate. Following our research, if we can match (or reduce) our price we will do so. Please note we will only investigate apparent price discrepancies against UK prices,  from VAT registered business and will not entertain price match request for products that are not new and not in the original packaging.

Do you sell other office supplies?

Yes. Myworkspace.store is part of a larger group of office supply brands. We offer Stationery, Catering, Janitorial, Workwear, PPE and Branded Print. Please log onto 5 Star Office | Office Supplies | Stationery | Furniture | PPE  or email support@myworkspace.store for more details.

Can I open a credit account?

Yes. If you are interested in setting up a credit account with us, please email accounts@myworkspace.store where you will be asked to complete an application form, and subject to credit approval, be granted with 30 day credit terms payable by Direct Debit. If you have any questions please do not hesitate to call us on 0808 175 0100

How accurate is your stock feed?

The stock feed is updated every 12 hours. If an item is showing with low stock when you submit an order, there is a small chance it could be sold out before your order hits the warehouse if another order for some item has been received beforehand. In this situation you will be offered a full refund or the option to wait for the stock to come back in.

Can you supply Fabric and Wood Samples?

Yes. Please send your request to support@myworkspace.store